Frequently Asked Questions
We know your time is valuable, so we've developed this FAQ to help you through the initial stages of contacting us. If we haven't answered your questions here, please feel free to contact us! We would love to hear from you.
can you direct bill to my insurance company?
In most cases, yes. We can do direct billing. We deal with many different insurance companies and hundreds of plans on your behalf. Please contact our office directly to ensure that we are able to do that for you prior to your appointment.
Do you have evening and weekend hours?
Yes, we do! We are open until 7pm Monday through Thursday, 6pm on Friday and until 5pm on Saturdays.
Do you provide emergency Dental services?
Yes we do! If you are experiencing a dental emergency, please call us right away at at (613) 234-7979. We make every effort to return your call the same day and most often can get you an appointment to come to the office to see how we can help. Please call first before visiting.
Where are you located?
We are conveniently located in Downtown Ottawa at 225 Metcalfe Street, Suite 400. Although we are in the heart of Ottawa, some of our patients drive from all over Eastern Ontario and Western Quebec to see us for all of their dental needs. If you need directions or other information please let us know.
Are you accepting new patients?
Absolutely. We always love meeting new people and welcoming new patients into our care. When you call or email us, please let us know how you found out about our practice.
By the way, if a patient of ours has referred you, we regard that as the highest form of compliment and we want to extend our gratitude for their trust in our services. Please let us know who that was!
Should I bring my little one in for an exam and What is the youngest age you will see?
The simple answer to your question is that there isn't a bad time to contact us to ensure your child has the best care possible. We are very focused on correct bite and airway optimization, and believe it or not, that starts from the time you know you're expecting!
When teeth start showing up, it's important that your child be examined by a qualified dentist to ensure that their bite, pallet growth and breathing are being documented and monitored long before the Tooth Fairy has visited. Not unlike taking your little one to a Pediatrician to make sure that your child is on track, it's very important that baby teeth are monitored as well, ensuring that that food is being digested efficiently and nutrients are being absorbed efficiently to aid your child's optimal growth, breathing and development. With the right attention, many future health issues can be avoided.
We also offer information-based, healthy baby appointments for pregnant moms who are interested in ensuring that their little one gets the best care possible from gestation to adulthood. Make an appointment with us to ensure that you're utilizing all the information we have to offer. Dr. G has decades of information and research findings and advice he would like to offer you to build your perfect baby before you ever see them smile. And, by the way, this is a complimentary service.
dO YOU TREAT ODSP PATIENTS?
On many occasions we have. The Ontario Disability Support Program is there to help people and so are we. We don't like seeing anyone hurting because of their current circumstances. Please call us at (613) 234-5758 to discuss your case and see how we can possibly help..
Are you open during the Covid-19 Ontario lockdown?
Yes, we are. We are considered an essential service and follow every guideline from the Ontario Dental Association and the Royal College of Dental Surgeons of Ontario. Whether it is a regular dental appointment or an emergency, we are equipped to help you. Please don't hesitate to reach out to us at (613) 234-5758 for a regular appointment or contact our Emergency Line at (613) 234-7979. We make every effort to respond to you the same day.
Dr. Paul Greenacre has been my dentist for a few years now. I am very pleased with his professionalism, incredible eagerness to help and kindness. His staff also has a helpful and warm attitude. Everyone works together to make sure you feel at ease and relaxed during the procedures. I would highly recommend this dental office . Great friendly atmosphere!